FAQ

Who can see my personal notes?

Nobody but you! The personal notes are 100% private. If you want others to see what you wrote, you can export your personal notes and send the exported file to whoever you want.

Who can see my comments?

Once you add a comment in the Comments Space, everyone that watches the video (instructor + other learners) can see what you wrote.

In case you added an anonymous comment, everyone that watches the video (instructor + other learners) can see the content of our comment, but not your identity. Only the instructor will see who wrote this comment.

Who can reply to my comments?

Everyone. In the discussion that takes place in the Comments Space, everyone can reply to you - both the instructor and other learners. Feel free to reply to other users, as well.

‌Can I edit/ delete my personal notes and comments?

Yes! Anyone can edit/ delete a comment that he wrote in the Comments Space within 24 hours after it was written, unless someone already replied to the comment.

Instructors have the ability to delete comments made by others at any time (in case they are inappropriate).

Personal notes can always be deleted or edited (no time limitations on personal notes).

How do I add a new line in comments/notes/messages?

It is useful to format the message by adding new lines, for example, to add bullet points or ordered lists or just to start a new line of text.

Shift + Enter will add a new line

For bullet points, Shift + Enter opens the next bulleted line.

Clicking Shift + Enter twice will start another line in the comment with no bullet:

Why can't I edit/ delete my comment?

If you are unable to edit or delete your comment, it is probably because one of the following happened:

• More than 24 hours have passed since you wrote the comment

• Someone already replied to your comment

How can I end my "Take a tour"?

The Annoto tour ends in any of the following ways:

• Clicking on the x button in any of the steps of the tour

• Writing a comment

• Clicking on "Add a comment" at the end of the tour

Can I disable my email notifications?

‌Yes. Go to the Annoto menu and unfollow the discussion (clicking on the green bell to make it clear)

Here you can learn all about following a discussion

Does Annoto work on Mobile?

‌Yes, Annoto is web responsive and supports mobile/tablets.

What browsers are supported?

Annoto supports all major web browsers:

• Chrome

• Safari

• Microsoft Edge

• Firefox

I Get An error: "Setup Error: Operation timed out" message. What should I do?

Try using a different browser, like Chrome for example.

Adding a recorded video as a comment

My Video as a Comment did not work. Why?

Make sure everything is set up correctly to enable recording a video as a comment. You can learn all about it in the "Checklist for Recording a video as a comment" checklist

here.

I'm getting an error when trying to play a video as a comment, why?

Once a video is recorded and uploaded, it takes a few seconds to process it. In case you try to play the video before the processing is over, you will get an error saying: "No source video was found - Entry in process". Like this:

Not to worry! Wait a bit and then play the video again.

If you still experience issues, we are here for you! Contact us at: [e-mail]