FAQ
Last updated
Last updated
Nobody but you! The personal notes are 100% private. If you want others to see what you wrote, you can export your personal notes and send the exported file to whoever you want.
Yes! Personal notes can always be deleted or edited, by clicking on the 3-dots menu next to the note:
It is useful to format the message by adding new lines, for example, to add bullet points or ordered lists or just to start a new line of text.
Shift + Enter will add a new line
For bullet points, Shift + Enter opens the next bulleted line.
Clicking Shift + Enter twice will start another line in the comment with no bullet
Once you add a comment in the Comments Space, everyone that watches the video (instructor + other learners) can see what you wrote.
In case you added an anonymous comment, everyone that watches the video (instructor + other learners) can see the content of our comment, but not your identity. Only the instructor will see who wrote this comment.
Everyone. In the discussion that takes place in the Comments Space, everyone can reply to you - both the instructor and other learners. Feel free to reply to other users, as well.
Yes! Anyone can edit/ delete a comment that they wrote in the Comments Space within 24 hours after it was written, unless someone already replied to the comment.
Instructors have the ability to delete comments made by others at any time (in case they are inappropriate).
Editing/ Deleting a comment is done via the 3-dots menu next to the comment:
If you are unable to edit or delete your comment, it is probably because one of the following happened:
More than 24 hours have passed since you wrote the comment
Someone already replied to your comment
It is useful to format the message by adding new lines, for example, to add bullet points or ordered lists or just to start a new line of text.
Shift + Enter will add a new line
For bullet points, Shift + Enter opens the next bulleted line.
Clicking Shift + Enter twice will start another line in the comment with no bullet:
Make sure everything is set up correctly to enable recording a video as a comment. You can learn all about it in the "Checklist for Recording a video as a comment" checklist
Once a video is recorded and uploaded, it takes a few seconds to process it. In case you try to play the video before the processing is over, you will get an error saying: "No source video was found - Entry in process". Like this:
Not to worry! Wait a bit and then play the video again.
The Annoto tour appears automatically in your 1st meet with Annoto.
If you want to take the tour again, you can do so from your Annoto Menu:
The Annoto tour ends in any of the following ways:
Clicking on the x button in any of the steps of the tour
Writing a comment
Clicking on "Add a comment" at the end of the tour
Yes. Go to the Annoto menu and unfollow the discussion (clicking on the green bell to make it clear)
Here you can learn all about following a discussion
Yes, Annoto is web responsive and supports mobile/tablets.
Annoto supports all major web browsers:
Chrome
Safari
Microsoft Edge
Firefox
Try using a different browser, like Chrome for example.
The "Access Denied" message appears for security reasons. This verifies that only users with the correct permissions can view the discussion linked in the notification.
You can view the comment (for which you received the notification) by doing either of the following options (whichever you prefer):
Login to your LMS (for example: Canvas/ Blackboard/ Birhghtspace-D2l/ Moodle) and then click on “View the discussion” button in this email below (the “access denied” massage you are getting is because your session was ended. Logging-in should solve that).
Go directly to the video and see all the comments (each will have its time-tag). The name of the video ansd the name of the course are mentioned in the original notification.
If you still experience issues, we are here for you! Contact us at: support@annoto.net
